Local government offices are a haven of bustling activity. That’s one of many things that makes them such an exciting and rewarding place to work. The downside is that such a fast-paced environment can be inefficient, costly and — at times — chaotic. Those issues don’t necessarily lessen the commitment of public duty to local citizens. In fact, most government workers tend to rise above these challenges despite their number one concern — a heavy workload, according to iCompass’s survey. About 58% of city managers told us that their biggest concern was having a heavy workload. To help them … [Read more...] about The Benefits of Meeting Management Software for City Managers
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Why You Need Municipal Agenda Software With Industry-Leading Customer Service
Municipal governments function best when they have the right tools to do the job and they have the proper amount of time to get things done the right way. With agenda software from iCompass, municipal clerks can have the right tools, and those tools will give them more than enough time to follow through with their responsibilities. While having the right tools creates efficiency, it’s also important for clerks and staff to know how to use those tools and to be able to rely on customer service representatives who are knowledgeable, responsive, helpful and courteous. iCompass puts their whole … [Read more...] about Why You Need Municipal Agenda Software With Industry-Leading Customer Service
Common Pain Points for City Clerks and How Technology Can Help
The job of the city clerk comes with a lot of pain points, but being bored on the job isn’t one of them. Rather, the role of the city clerk is one of the busiest, most multifaceted government jobs. It’s a managerial position that requires a wealth of responsibility in multiple areas of government work. In our recent iCompass survey, municipal clerks shared the top three challenges that they expected to face over the next 12–18 months. Municipal clerks are concerned about: 1) continuing to have a heavy workload; 2) modifying an existing program or service; and 3) implementing new technology. … [Read more...] about Common Pain Points for City Clerks and How Technology Can Help
3 ‘Outside of the Box’ Ideas to Become More Efficient at Handling Public Requests
It happens all the time – a member of your community phones City Hall looking for something, or wanting to voice a concern in front of Council, but they aren’t sure who to talk to, or where to start. Pointing people in the right direction is an integral part of being a Clerk, but it sure would save a lot of time if the public had a better idea of how the local government decision-making process works! Here are 3 ideas that can help make the job of your Clerk easier: 1. Infographics The City of Indianapolis, its Chamber of Commerce and the organization People of Urban Progress have created a … [Read more...] about 3 ‘Outside of the Box’ Ideas to Become More Efficient at Handling Public Requests
5 Tips to Balance Work, Play and Career Development at Your Next Conference
Clerk Conferences are one of the highlights of the year. Whether it’s a regional conference or the IIMC, there are so many opportunities to learn and catch-up with old friends. But the challenge during these events is staying focused. With so much to do it’s easy to lose sight of why you’re attending in the first place. After I returned from the WCMA conference last week in Pasco, WA where I enjoyed visiting with a lot of clerk friends and made some new ones, here are 5 tips to help you get more out of your next conference. 1. Get to know the sessions inside and out You don’t have to … [Read more...] about 5 Tips to Balance Work, Play and Career Development at Your Next Conference
How City Managers Can Increase Transparency With the Right Technology
City managers know that closing the gap between government and citizens brings communities closer together. They realize that this is important to help their community grow and thrive, while keeping crime rates at the lowest possible level. In many ways, technology has advanced to a point where we have less face-to-face contact with human beings. At the same time, technological advancements have created innovations that draw citizens and families closer together. On the whole, municipalities need to invest more and more in core technologies every year to keep pace with their citizens and … [Read more...] about How City Managers Can Increase Transparency With the Right Technology